Refunds and cancellation

Last updated 14 October 2026

This policy applies to payments made to the owner of Options Mood for the Options Mood portal.

Cancelling

Plans are for a fixed access period and do not renew unless you chose auto-renew. You can stop auto-renew at any time from your UPI app, card issuer or by writing to our support email; your access continues until the end of the period you have paid for.

Refunds

Because access starts immediately, payments for a period that has started are not refunded, except in these cases:

• A duplicate payment, or a payment taken without your access being granted: refunded in full.
• The portal is unavailable because of a fault on our side for more than 3 consecutive market days: we extend your access by the lost days or refund that part of the fee, as you prefer.
• A payment we reject (for example, a reference we can't match): if the money reached us, it is refunded.

Refunds go back to the original payment method within 7 working days of approval. Problems with your broker or your internet connection are outside our control and are not grounds for a refund.

Practice money

Practice money for the practice (paper trading) account is added to your account as soon as the payment succeeds, so it is not refunded once added, except when you were charged but the practice money was not added, or you were charged twice for the same purchase. It is virtual money with no cash value.

How to ask

Write to our support email with your account email and payment reference.